Verified Seller FAQ
How do I become a Verified Seller?
Please send an email to getverified@vacationpointexchange.com with your request.
How long does the process take?
It may take up to a week to receive a response or acknowledgement of your request.
What is a Verified Seller?
A Verified Seller is an individual who has provided information to Vacation Point Exchange to verify their ownership status and identity. At this point, Verified Seller status is only available to those that reside within the United States.
Do I have to become a Verified Seller?
Becoming a Verified Seller is will be a requirement if you wish to post an ad.
Why should a Seller become verified?
Trust is critical in the marketplace when the Buyer and Seller will never meet in person. The verified status lets a Buyer know that the Seller has taken certain steps to verify their identity along with their status as a Marriott Destination Club Owner/Participant.
How does Vacation Point Exchange verify a Seller?
We require sellers (renting out their points) to send a copy of their current Driver’s License along with a copy of their profile page from My-VacationClub.com that displays the following:
- Owner Number
- Full Name
- Address
- E-Mail Address
- Phone Number
- Benefit/Status Level
Where can I find my profile page on the Marriott website?
Your profile page can be accessed by going to the following link.
https://owners.marriottvacationclub.com/timeshare/mvco/account/myprofile?
Who will have access to the information provided by a Verified Seller?
The staff of Vacation Point Exchange will retain and have access to all information provided by the Seller. This will not be shared with Buyers, except in certain circumstances.
Is there any guarantee of privacy?
There is NO guarantee of privacy as a Verified Seller. You will be sharing your non-public information with our staff.
Will the verification information be available to a Buyer (renter of points)?
In order to preserve some privacy of Sellers, this information will not be shared with Buyers, except in certain circumstances. The gathering of Seller’s information is to verify that Seller has an established account with Marriott and that we have a copy of identification.
Is there a fee to become a Verified Seller?
There is an initial $25 fee to become verified. The $25 fee can be submitted through Venmo or PayPal. PayPal accounts must be established within the United States. The funds you send must match your email address and name. There will be no refunds on fees that are sent. If you send your fee and it originates from an account outside of the United States, you will forfeit your funds. If you send from an account that doesn’t match your name, you will forfeit your funds. Once the fee has been paid and all documents received, the seller will be added to the Verified Seller list.
What if a Verified Seller does not complete the transaction after a Buyer has sent funds?
In order to demonstrate the failure to transfer points, Buyer must submit a current screen shot of their point transaction history. Vacation Point Exchange will attempt to contact the Seller on the Buyer’s behalf. If the Verified Seller does not complete the transaction and will not return funds to the Buyer, Vacation Point Exchange will share the information provided by the Seller to the Buyer in order to pursue legal action.
Does renting from a Verified Seller provide any guarantees to a Buyer?
Vacation Point Exchange does not provide any guarantees to the Buyer. Our role is to confirm that the identification presented matches what is listed with Marriott, while reasonably protecting some of the Seller’s privacy.
Am I safe renting from a Verified Seller?
As a Buyer, you should still conduct your own due diligence. We recommend speaking with the Seller over the phone or conducting a video call. In addition, we highly recommend that the name and email address used for payment matches the name of the person you are communicating with and that the payment email address matches the communication email address that the Seller initiated contact.
Has anyone ever been scammed/defrauded by a Verified Seller?
Unfortunately, yes. We use our best efforts to verify a Seller but scammers and bad actors have become more sophisticated. In addition to financial fraud where a scammer just runs with the money, recent scams include “Account Takeover” of an unsuspecting Owner account and transferring points from that owner to the Buyer. Eventually, those points will be returned to the unsuspecting owner, leaving the Buyer out of their funds.