Verified Seller FAQ

How do I become a Verified Seller?

Everything happens on one page: Get Verified. Sign in to your account first, then work through three steps in order:

1. Pay the one-time verification fee by card.
2. Verify your identity. You will be handed over to Stripe, our identity provider, to photograph your driver’s license or state ID and take a short selfie. Stripe checks the document is genuine and that the face matches.
3. Upload your Marriott Owner Profile page.

We then review it and arrange a short phone or video call. That call is the deciding step — nothing is approved on documents alone.

Please do not email documents. Everything goes through the page above.

What do I need to hand before I start?

• Your driver’s license or state ID. Not a passport — it carries no address, and the address is one of the things we check.
• Access to your Marriott Owner Profile page.
• A phone, ideally. The identity step works on a computer, but phone cameras are much better and camera quality is the most common cause of a retry.
• A card in your own name.

What happens during the identity step?

Stripe asks you to photograph the front and back of your license, then take a short selfie. It checks the document is authentic and unaltered, and matches the face in your selfie against the photo on the license. It also checks it is a live person rather than a photograph of a photograph or a screen.

It usually takes under a minute, and the result comes back straight away.

Who sees my license?

We do not. Your license images and your selfie go to Stripe and stay there. Vacation Point Exchange never receives or stores them.

What we receive is the outcome — verified or not — plus the name and address Stripe read from the license, which is what we compare against your Marriott profile. Nothing else. We deliberately do not request your date of birth or your license number, so we never hold them.

The one document we do store is your Marriott Owner Profile page, because Stripe cannot verify that — it is not a government document, and it is the only thing that shows you actually own points.

Stripe is used for identity verification by a great many businesses and is subject to its own privacy policy at stripe.com/privacy.

How do I get my Marriott Owner Profile page?

Sign in and go to your profile page on the Marriott owners site.

Best way to send it: use your browser’s Print option and choose “Save as PDF”, then upload that PDF. Printing to PDF captures the whole page, so nothing is cut off.

All six of these must be readable:

• Owner number
• Full name
• Address
• Email address
• Phone number
• Benefit / status level

Is there a fee?

A one-time $75, paid by card at the start.

• The card must be in your own name — the same name you are verifying under.

Your card details go straight to Stripe. This site never sees or stores your card number.

What happens if the identity check fails?

You will see the reason on the page and can try again. Most failures are photographic rather than substantive — glare on the license, a blurry frame, poor light, or a document that has expired.

Before retrying: use a phone rather than a laptop, and photograph the license lying flat on a dark surface in daylight, out of direct glare.

What if I cannot or do not want to use Stripe’s identity check?

Email info@vacationpointexchange.com and we will talk about an alternative. Some people cannot complete an automated check for reasons that have nothing to do with honesty. Verification will take longer, but we are not going to refuse to speak to you.

How long does the whole thing take?

The fee and the identity check are usually done in a few minutes. After that we review your Marriott profile and arrange the call, so the total time depends mostly on your availability.

What is a Verified Seller?

Someone whose government-issued ID has been verified, whose Marriott ownership we have confirmed, and who has completed a call with us. Verified Seller status is currently available only to people residing in the United States.

Do I have to become a Verified Seller?

Yes, to post an ad that anyone can see. Ads from unverified accounts are not published. Browsing and contacting sellers is free and open to everyone.

Why should a seller become verified?

Because you and your buyer will almost certainly never meet. Verification is the only signal a buyer has that you are a real Marriott owner and that someone has checked. Unverified listings are not visible at all, so in practice it is the price of entry.

Who can see the information I provide?

Vacation Point Exchange staff see your Marriott Owner Profile page, and the name and address Stripe read from your license. It is not shared with buyers, except in the one circumstance below.

Is there any guarantee of privacy?

No. You are sharing non-public personal information with our staff, and you should only proceed if you are comfortable with that. We restrict access and we do not share it casually, but this site offers no guarantee of privacy and you should not assume one.

What if a Verified Seller takes payment and does not transfer the points?

The buyer needs to show it did not happen — a current screenshot of their point transaction history. We will then try to reach the seller on the buyer’s behalf.

If the seller neither completes the transfer nor returns the funds, we will release the identifying information that seller gave us to the buyer, so they can pursue it legally. This is the one circumstance in which seller information is shared, and every seller agrees to it as a condition of being verified.

Does renting from a Verified Seller come with a guarantee?

No. Vacation Point Exchange guarantees nothing. Our role is to confirm the identification is genuine and matches what Marriott has on file, and to hold that identification if something goes wrong. That is meaningfully better than nothing, and it is not a guarantee.

Am I safe renting from a Verified Seller?

Do your own due diligence regardless of verified status:

• Speak to the seller by phone or video before sending money.
• Check that the payment name and email match the person you have been talking to, and that the payment email matches the address they first contacted you from. Mismatches here are the single most common sign of trouble.
• Be suspicious of pressure. A real owner with points to move is not in a hurry to have you skip these steps.

Has anyone ever been scammed by a Verified Seller?

Yes. Verification raises the bar considerably — a scammer now has to present a genuine government ID that matches their own face, and it stays on file — but it does not make fraud impossible.

Two patterns to know. The first is straightforward: the seller takes the money and disappears. The second is harder to spot — account takeover, where a scammer gains control of an unsuspecting owner’s Marriott account and transfers that owner’s points to you. The transfer looks completely legitimate at the time. When Marriott identifies the takeover, the points go back to the rightful owner and the buyer is left with nothing.

Account takeover is why the checks above matter even with a verified seller. If the person you are speaking to is not the person whose name is on the payment, stop.

Where do I report a suspected scammer?

Email info@vacationpointexchange.com. Include as much detail as you can: usernames, the ad, dates, payment details, and any screenshots.