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Trust Points booking issue

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    • #198
      Basingleton
      Participant

      I am new to the legacy vs trust points thing.I own 2 legacy weeks worth a total of 5050 legacy points. I recently purchased 1500 trust points to obtain the premier status. Tonight, I tried to reserve a Ritz property for Jan 2015 (13 months out). I have 6550 pts for 2015. The desired unit was available for 6500 pts. When I was reserving the unit, the MVCI website  system was borrowing points from 2016 to complete the reservation. This confused me.So I ask, what are the differences between the legacy points and the trust points when it comes to usage for reserving units?If pts are rented, what are the utilization guidelines and restrictions?

    • #699
      Fasttr
      Participant

      I am new to the legacy vs trust points thing.I own 2 legacy weeks worth a total of 5050 legacy points. I recently purchased 1500 trust points to obtain the premier status. Tonight, I tried to reserve a Ritz property for Jan 2015 (13 months out). I have 6550 pts for 2015. The desired unit was available for 6500 pts. When I was reserving the unit, the MVCI website  system was borrowing points from 2016 to complete the reservation. This confused me.So I ask, what are the differences between the legacy points and the trust points when it comes to usage for reserving units?If pts are rented, what are the utilization guidelines and restrictions?

      In most instances, you will find either Trust or Legacy or combination of each will be able to snatch most ressies.  That said, a few of us have found that there are instances, which seem to occur most often in the 13 month reservation window, where only Trust points can book a reservation.  Then, when you hit the 12 month reservation window, MVC moves most of those ressies that were not snatched up at 13 months with Trust points into the Exchange, where either Trust or Legacy points can get at them.  Its likely you will be able to grab the ressie at the 12 month mark.All that said, what seems odd in your situation is that even if you borrowed all of your Trust points from 2016, you still would not have had enough pure Trust points to book the ressie (you would have had a total of 3000), so that's a bit of a head scratcher.  Perhaps GregT will chime in as he has a lot of experience working the system and trying to learn all of its nuances.  You said you recently purchased the Trust points.....do they show up in your account and are available to use for 2015?As for rented points, they hold the original power, so if they are rented Trust points, they are the same as owned Trust points, if they are rented Legacy points, they are the same as owned Legacy points. 

    • #700
      Basingleton
      Participant

      I agree. Totally confusing.I just held the reservation again.I captured a screen shot of the checkout screen...seemed I need more than 1500 trust points to reserve the desired week.

    • #701
      Basingleton
      Participant

      Here is the first screen shot showing the ressie needed 6500 pts…when I have 6550 pts.

    • #702
      Fasttr
      Participant

      Very interesting.  It looks like it will not let you use combined Trust and Legacy points to fulfill any given single nights ressie.  As an example, according to the point chart, a Friday or Saturday is 1625 points, which is one of the options offered to you above to be allocated to your Trust points.  650 points is for a Sun-Thursday night and 3 of those gets you the 1950 Trust points option also listed above (again you would have to borrow).  They would not allow you to book only 2 night using your Trust points for a split of 1300 Trust and 5200 Legacy points because you don't have that many Legacy points in 2015… or so it would seem.Very interesting.  First time I have run across this one but it would seem they cannot (at least the computer cannot easily do it) break up a single night and reserve it using a combination of Trust and Legacy points. 

    • #703
      GregT
      Keymaster

      That really is strange that it wouldn't let you combine points — there were reports of this early on in the program, where Trust Points and Legacy Points couldn't be combined, but we thought they had fixed it.  I know for a fact that I was able to combine Trust and Legacy Points for a reservation — and it was for a single night so we can't even argue that somehow it split cleanly.I will play with it a bit and see if I can reproduce this error.  Thanks very much!Greg

    • #704
      GregT
      Keymaster

      Interesting, it did the same thing for me — it is forcing me to book whole days with either Trust or Legacy Points.  When I hit Change to try and get a different allocation method, it comes up and tells me that I have to use 1,125 Trust Points and 3,250 Elected Points (which we call Legacy Points).  It shows me the different buckets that I have so I can reapply from different pools, but it doesn't let me book everything with Elected Points.Interesting.  I will keep playing with it.Best,Greg

    • #705
      Fasttr
      Participant

      Greg….could it be that a night or two are in the Trust and the rest are in the Exchange??

    • #706
      GregT
      Keymaster

      Greg....could it be that a night or two are in the Trust and the rest are in the Exchange??

      Todd, that's a possible explanation.  I will book a single night (with Trust Points) and see if it reports as MVC Trust as the source or MVC Exchange.  Will be back.  Thx

    • #707
      GregT
      Keymaster

      It was inconclusive — when I selected a Single Night to reserve — it only gave me the option to book with Elected Points, wouldn't even let me consider Trust Points.  Will keep playing with it.  ThxBizarre system.Best,Greg

    • #708
      StevenTing
      Keymaster

      This is very interesting.  If you have the time, this might be one of those things that might deserve a phone call to MVCI.  Have the rep try and make the reservation and see if they do the song and dance that a point is a point, or if they say you must have Trust points.

    • #709
      Basingleton
      Participant

      I spoke with MVCI rep Sandel. I was on hold for nearly 15 minutes while he and a supervisor figured it out.Basically, this was a glitch in the system...an error that originated from when the exchange point system began when MVCI kept 2 separate inventories...In the beginning, MVCI maintained a separate enrolled point inventory and a separate trust point inventory...each ressie week/day essentially has a deed linked to the purchaser/owner or to the MVCI trust. So a reservation used to require specific allotments of trust or enrolled/points.Additionally, certain properties with specific units are incorrectly released into the reservation system. The units then follow the original reservation requirements.The current available rental inventory is likely organized by the reservation system in some manner that reflects original deed type (enrolled or trust). When someone attempts to book an incorrectly loaded unit via the reservation system...the glitch manifests.Apparently, this is not a common error. However, when the glitch does happen...call MVCI and they will sort it out.In the end, I reserved a RCC 2BR suite in Vail for my desired Jan 2015 week using my 2015 points without borrowing any of my trust points from 2016.

    • #710
      Fasttr
      Participant

      Thanks for the follow up.  Oftentimes, when people get things resolved, they don't circle back to let the rest of us know what happened….good to know it all worked out, and equally important is the info as to why it was an issue in the first place.Thanks again. 

    • #711
      StevenTing
      Keymaster

      Thanks for the info.  The situation you described, was a problem I experienced back in 2010 when I tried my first booking of points.  However for me, they ended up having to covert a future week for points in order to make the reservation.  Very similar experience to you, but not exactly the same.  Glad to see that they are making progress.

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